We are not happy when our customers are not happy, therefore we constantly strive to exceed our customers’ expectations when it comes to our services and policies. Full refunds will be issued – no questions asked – in any of the following events:
- A problem occurred with the download links and a customer were not able to download the file.
- When a customer purchased the wrong product and would like to replace it for another plan of similar value.
- A successful purchase was made but our system indicates that the download link(s) were not used.
Concept Plans will allow for a full refund of any purchase from our store within fourteen (14) days from the date of purchase if our system indicates that the download link(s) have not been used. To claim a refund, please contact us stating your original order number (The 6 digit code) within the email and we will process your request within 24 hours.
Kindly be aware that our house plan templates are in DWG or PDF format without any digital rights management (DRM) applied. This means that once a file is downloaded it will never expire and you will have full rights to print, copy, modify or use the content in any way. With this in mind, please understand that due to the digital, non-returnable nature of our products, we regret but refunds cannot be given for files already downloaded / used. We do however offer a free sample files available for download to view the quality, format and compatibility with your software to try out before you make any purchases.